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Within Kaiser Health System, 14% Of Appointments Took Place Via Phone Or Video Telemedicine Visits Between 2016 & 2018

News | September 7, 2020

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Following the 2016 rollout of self-scheduling of video and phone visits at Kaiser Permanente Northern California, 14% of appointments took place via phone or video telemedicine visits during 2016, 2017, and 2018. During these years, an average of 14% of appointments were selected as phone or video visits instead of office visits by health care…

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