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What Are Health Plans Doing About Access?

Perspective | November 11, 2019

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Consumer access to care remains a ‘top of mind’ issue—from access to psychiatrists, waiting lists for treatment programs, and follow-up appointments with therapists. Executives realize that care delayed is often never received, which can lead to more expensive care. In 2017, only 48.2% of members with a commercial HMO plan had a follow-up visit within…

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