Summary Of “Using Lean To Rapidly & Sustainably Transform A Behavioral Health Crisis Program: Impact On Throughput & Safety”

Perspective | August 9, 2017

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What started during the late 1980s as a groundbreaking process to improve quality in manufacturing automobiles by eliminating waste and maximizing customer value is now being used across all industries, including health care. Known as “Lean,” the process entails leadership’s encouragement of frontline staff to contribute to organizational change and to continually improve outcomes. In…

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