The driving force behind many of the policy decisions in today's health care market is achieving the “triple aim” – improving overall health of the population, improving the quality and experience of care for consumers, and lowering overall costs. This means that payers are increasingly tying financing and reimbursement to quality and performance. From the Centers for Medicare and Medicaid Services 5-Star Rating System, to the new HEDIS measures, to online consumer ratings systems, emerging performance and quality standards are changing how provider organizations and health care professionals deliver services and manage care.
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