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If you no longer wish to be a member of PsychU, please contact one of our PsychU Customer Service Representatives. For more information on how to reach us, please see “How Can I Contact Customer Service” in this FAQs list.
You can reset your email and password at any time on you Member Dashboard. For more information on how to do this, please see “How Do I Change My Account Information” in this FAQs list.
PsychU Customer Service Representatives are here to help you with whatever you need Monday – Friday from 8:30amET – to 5:00pmET. Please reach out to us with any of your questions regarding PsychU.
There are three ways to reset your PsychU account password.
To change your account personal Information: including your full name, contact information, affiliation, title, occupational category, or state licensure information; or to reset your password while you’re logged in to PsychU, select “Member Dashboard” from the top right hand navigation of the site. Once on the landing page of your Member Dashboard, click “Manage Account” to change your personal information, or click “Reset Password” to change your account password.
PsychU is intended for the individual educational benefit of its members and is not intended as nor should it be used as a formal training program. PsychU does not offer any type of attendance certificates or certificates of any kind.
You can see your progress through PsychU “Test Your Knowledge” questions or through the outlined Learning Track options in your Member Dashboard, under the Accomplishments Tab. Toggle through the tabs (“Knowledge Tested”, “Events Attended”, “Learning Track Progress”, and “All Achievements”) to view your progress. If you participate in a certain number of Events, and answer a certain number of Test Your Knowledge Questions, you can earn a medal badge for your PsychU account. To view the requirements for all levels of badge, please click the “View All Medals & Requirements” button on this screen.
No. PsychU does not offer any CME or CMU credits for any of its events or resources.
All Webinar presentations (a recording of the presentation, and in most cases a downloadable version of the slide deck) are posted to the Webinar Archive a few weeks after the live presentation date. All PsychU members who are part of the opt-in email list will receive an email letting them know that a recording of the program, as well as the slide deck, is available on PsychU.org. If you’d like to receive these types of emails and previously asked to be unsubscribed from the email list, please reach out to the Customer Service Team at email@example.com.
PsychU does not provide advanced copies of our presentation slides, as the posting of a Webinar slide deck is subject to the discretion of the presenters and authors involved in the making of the presentation. However, in most cases, if you attend the Webinar live, you can receive a handout version of the slides. Additionally, a version of the slide deck will typically be provided on the event’s Archived Webinar Page a few weeks after the live event. All PsychU members who are part of the opt-in email list will receive an email letting them know that a recording of the program, as well as the slide deck, is available on PsychU.org.
PsychU uses GoToWebinar to host Webinars.
Webinars utilize a webinar platform called GoToWebinar. When you register for a Webinar, you should receive an automated email including dial-in instructions on the day of the event. In case you lose your unique join link for the webinar, there are other ways you can join the presentation on the day of the Webinar:
To see a list of all currently scheduled Webinars, select “Events” from the main navigation bar on any page of PsychU.org. Then click “Webinars”.
MSLs/MMLs are part of a team of clinical research professionals who specialize in translating scientific and medical information to a broad range of stakeholders and organizations in the mental health field. For PsychU, MSLs and MMLs are employees or contractors of the Field Medical Affairs team at Otsuka Pharmaceutical Development & Commercialization, Inc.
To find your regional MSL/MML, visit select “About” from the main navigation bar on any page of PsychU.org. Then click “Field Medical Affairs Team”. You’ll be able to search by state with the available search bar, or learn more about the full Field Medical Affairs Team at your leisure.
No. MSLs and MMLs are available regionally only. Once you submit your custom program request, we’ll put you in contact with the most relevant and available member of the Field Medical Affairs Team to plan your event.
No. The registration limits for PsychU Live Events are based upon the available capacity that the presentation’s venue can allow. If you are interested in a presentation that is already full, you can always make a request for a custom educational program within your region (see ‘Can I Request A Live Event For My Organization / Region’ in this FAQs list).
If you’d like to view a listing, or watch a snippet of the available custom educational programs, all you need to do is login to PsychU. To access these resources, select the “Events” navigation menu from any page on PsychU.org and click “Request Custom Program”.
Yes. Live events typically take place over dinner, which is included with your registration for the event. If you are a licensed health care professional and you want to attend a PsychU Live Event, you will be required to provide your state health care licensure information as well as the state in which you practice, or your National Provider Identifier number in accordance with state and federal reporting laws governed by the Physician Payment Sunshine Act.