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Frequently Asked Questions

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Where Can I Find PsychU’s Privacy Policy and/or Terms of Use?

On any page of PsychU.org, you can find the Private Policy and/or Terms of Use in the bottom right hand navigation bar.

How Do I Unsubscribe From PsychU?

If you no longer wish to be a member of PsychU, please contact one of our PsychU Customer Service Representatives. For more information on how to reach us, please see “How Can I Contact Customer Service” in this FAQs list.

Where Can I Reset My Password Or Email Address?

You can reset your email and password at any time on you Member Dashboard. For more information on how to do this, please see “How Do I Change My Account Information” in this FAQs list.

How Can I Contact Customer Service?

PsychU Customer Service Representatives are here to help you with whatever you need Monday – Friday from 8:30amET – to 5:00pmET. Please reach out to us with any of your questions regarding PsychU.

How Do I Reset/Recover My Password?

There are three ways to reset your PsychU account password.

  • When Logged In: If you are logged in and wish to reset your password, select “Member Dashboard” from the top right hand navigation on any page of PsychU.org. Then click “Reset Password” and follow the steps to create a new password.
  • When Logged Out: If you are not logged in, or can’t remember your password to log in, select “Log In” from the top right hand navigation on any page of PsychU.org. On the Log In page, click “Lost Your Password?” and follow the steps to create a new password for your account.
  • By Contacting The PsychU Customer Service Team: If you’d like, a member of the PsychU Customer Service Team can help you change your account password. If you’d like assistance, please send an email to info@psychu.org or contact us by telephone at (855)559-6829 with your assistance request.

How Do I Change My Account Information?

To change your account personal Information: including your full name, contact information, affiliation, title, occupational category, or state licensure information; or to reset your password while you’re logged in to PsychU, select “Member Dashboard” from the top right hand navigation of the site. Once on the landing page of your Member Dashboard, click “Manage Account” to change your personal information, or click “Reset Password” to change your account password.

My Employer Wants Proof That I Attended A PsychU Program (Virtual Forum / Live Event). Is This Something I Can Obtain?

PsychU is intended for the individual educational benefit of its members and is not intended as nor should it be used as a formal training program. PsychU does not offer any type of attendance certificates or certificates of any kind.

How Can I Track My Learning On PsychU?

You can see your progress through PsychU “Test Your Knowledge” questions or through the outlined Learning Track options in your Member Dashboard, under the Accomplishments Tab. Toggle through the tabs (“Knowledge Tested”, “Events Attended”, “Learning Track Progress”, and “All Achievements”) to view your progress. If you participate in a certain number of Events, and answer a certain number of Test Your Knowledge Questions, you can earn a medal badge for your PsychU account. To view the requirements for all levels of badge, please click the “View All Medals & Requirements” button on this screen.

Can I Obtain Continuing Education Credits For PsychU Programs Or Resources?

No. PsychU does not offer any CME or CMU credits for any of its events or resources.

Are Recordings Of Virtual Forums Available After A Live Broadcast?

All Virtual Forum presentations (a recording of the presentation, and in most cases a downloadable version of the slide deck) are posted to the Virtual Forum Archive a few weeks after the live presentation date. All PsychU members who are part of the opt-in email list will receive an email letting them know that a recording of the program, as well as the slide deck, is available on PsychU.org. If you’d like to receive these types of emails and previously asked to be unsubscribed from the email list, please reach out to the Customer Service Team at info@psychu.org.

Can I Get A Copy Of A Virtual Forum Slide Deck?

PsychU does not provide advanced copies of our presentation slides, as the posting of a Virtual Forum slide deck is subject to the discretion of the presenters and authors involved in the making of the presentation. However, in most cases, if you attend the Virtual Forum live, you can receive a handout version of the slides. Additionally, a version of the slide deck will typically be provided on the event’s Archived Virtual Forum Page a few weeks after the live event. All PsychU members who are part of the opt-in email list will receive an email letting them know that a recording of the program, as well as the slide deck, is available on PsychU.org.

What Webinar Platform Is Used For Virtual Forums?

PsychU uses GoToWebinar to host Virtual Forums.

How Do I Join A Virtual Forum Broadcast?

Virtual Forums utilize a webinar platform called GoToWebinar. When you register for a Virtual Forum, you should receive an automated email including dial-in instructions on the day of the event. In case you lose your unique join link for the webinar, there are other ways you can join the presentation on the day of the Virtual Forum:

  • From Your PsychU Member Dashboard: On the day of the Virtual Forum, select “Member Dashboard” from the top right hand navigation bar on any page of PsychU.org. Then click “Registrations”. Select the “Upcoming Events” registration tab and find the title of the Virtual Forum. To join the Virtual Forum, click the orange “Join Now” button next to the title.
  • From The Posted Event Page: On the day of the Virtual Forum, select “Events” from the main navigation bar on any page of PsychU.org. Then click “Virtual Forums”. On this page, select the title of that day’s Virtual Forum to go to the registration page. On the right hand side of the page, where you previously registered for the Virtual Forum, you can click the orange “Attend Webinar Now” button. Click the “Continue To Link Outside Of PsychU” button on the pop up window. This should open a new tab in your internet browser, where you can select “Open GoTo Opener”. This will begin the initialization of the GoToWebinar platform, which will automatically open the broadcast screen. Please make sure that Pop Up windows are enabled on your browser.

How Do I View A List Of Scheduled Virtual Forums?

To see a list of all currently scheduled Virtual Forums, select “Events” from the main navigation bar on any page of PsychU.org. Then click “Virtual Forums”.

What Is A Medical Science Liaison (MSL) Or Managed Market Liaison (MML)?

MSLs/MMLs are part of a team of clinical research professionals who specialize in translating scientific and medical information to a broad range of stakeholders and organizations in the mental health field. For PsychU, MSLs and MMLs are employees or contractors of the Field Medical Affairs team at Otsuka Pharmaceutical Development & Commercialization, Inc.

Who Is My Regional Medical Science Liaison (MSL) / Managed Market Liaison (MML)?

To find your regional MSL/MML, visit select “About” from the main navigation bar on any page of PsychU.org. Then click “Field Medical Affairs Team”. You’ll be able to search by state with the available search bar, or learn more about the full Field Medical Affairs Team at your leisure.

Can I Request A Specific Medical Science Liaison (MSL) / Managed Market Liaison (MML) On My Custom Program Request?

No. MSLs and MMLs are available regionally only. Once you submit your custom program request, we’ll put you in contact with the most relevant and available member of the Field Medical Affairs Team to plan your event.

Can I Still Attend A Live Event Even If The Registration Is Full?

No. The registration limits for PsychU Live Events are based upon the available capacity that the presentation’s venue can allow. If you are interested in a presentation that is already full, you can always make a request for a custom educational program within your region (see ‘Can I Request A Live Event For My Organization / Region’ in this FAQs list).

What Types Of Presentations Are Available For Custom Program Requests?

If you’d like to view a listing, or watch a snippet of the available custom educational programs, all you need to do is login to PsychU. To access these resources, select the “Events” navigation menu from any page on PsychU.org and click “Request Custom Program”.

Do The Live Event Presentations Include Dinner?

Yes. Live events typically take place over dinner, which is included with your registration for the event. If you are a licensed health care professional and you want to attend a PsychU Live Event, you will be required to provide your state health care licensure information as well as the state in which you practice, or your National Provider Identifier number in accordance with state and federal reporting laws governed by the Physician Payment Sunshine Act.

Still need help? Contact Us Directly

Email: info@psychu.org
Phone: 855-559-6829 (toll-free)