Date: May 30, 2019
Location: Mercerville, New Jersey
Description: Although an agency's most important resource is its staff, especially in successfully transitioning to fee-for-service (FFS) reimbursement, utilizing and managing staff to ensure both agency success and employee satisfaction is not always done in an optimal manner. This workshop will provide techniques and strategies to maximize staff performance and how it relates to FFS implementation. The topics to be covered include: helping staff understand that clinical and financial performance are both important and are not in conflict with each other; exploring alternative staffing models to determine which, if any, might be suitable for your agency; developing a commitment to customer service and client engagement; ensuring that the performance appraisal process is consistent with FFS reimbursement; designing methods to mediate and resolve conflicts; and creating a work environment that minimizes problematic staff behaviors. This workshop will utilize case studies, role play and group projects. Managers who attend this workshop will develop strategies to enhance staff performance in the FFS world.
This workshop is part three in NJAMHAA’s three-part Management Training Series, which has been offered by NJAMHAA for over 10 years and has provided high quality, professional training to hundreds of Behavioral Health managers. The 2019 Management Training Series will depart from its previous format and content to address the key issues and challenges in managing under FFS reimbursement. The sessions will cover the primary skills and expertise necessary to navigate and succeed in a complex FFS environment. Professionals who attend the training will learn to develop strategies necessary to succeed in an increasingly complex and competitive environment.
These sessions can be taken individually or as a group. Attendance for all three series is encouraged for continuity and to achieve the maximum learning experience. The other sessions are:
- Enhancing Management Skills To Succeed In The New Fiscal Environment (March 26, 2019)
- Financial Management Under A FFS Paradigm (April 23, 2019)
In addition, for each session attended, attendees are eligible for 5 continuing education units.
Visit the registration link for additional details, registration information, and pricing.