Virtual Forum: Achieving Superior Quality Scores: How Health Plans Tailor Interventions Across Members & Markets
Location: Online Via PsychU.org
Description: Health plans are continually working to measure quality, and reshaping behavioral health care delivery through initiatives aimed at improving outcomes, such as integrated care. However, implementing quality measures across different types of payers (commercial vs. public) can raise challenges – some behavioral health measures see performance gains in one context while they see declining performance within others. Addressing this discrepancy requires that health plan quality experts take a tailored and practical approach to implementing and improving quality measures like those in the NCQA© HEDIS® and CMS STARS sets across their markets.
In this Virtual Forum, you will hear from Kimber Bishop, Director of Corporate Quality Management at New Directions Behavioral Health (NDBH) and Kristen Kidwell, Director for Behavioral Health Quality Program Management at Anthem, Inc., as they discuss how their organizations are striving to improve outcome measurement across all members and markets. The speakers will address strategies that include policy changes toward more integrated care as well as population health management programs driven by data based on these quality measures.View Flyer (PDF)