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Consumers Who Scheduled Primary Care Appointments Through An Online Portal Were More Likely To Maintain Continuity Of Care

News | November 16, 2020

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Consumers who used a direct scheduling function within a primary care provider organization’s online portal were more likely to obtain visits with their usual primary care professional than consumers who scheduled visits with clinic staff either in-person or over the telephone. The practice of allowing consumers to use an online portal to schedule their own…

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